Shipping policy

SHIPPING & COLLECTION

Shipping is carried out by third party carriers. Generally we use An Post for their reliability and sustainability measures, however in some cases an alternative carrier may be used. A tracking number is supplied. You agree that you are commissioning the carrier to deliver these goods to you. The onus is on you to insure the goods if you wish. We do not insure goods. It is also your responsibility to ensure someone is available at the delivery location to accept the goods.

As a value-added service, Go Wild Ltd t/a adventure.ie offers free standard shipping to customers in the Republic of Ireland who spend €70 or more in a single transaction. We reserve the right to change this minimum order value or remove free shipping altogether. Shipping to remote places in Ireland may take longer, but should still be received within 7 working days.

Due to Brexit we are no longer shipping to the UK.

Customers based within the EU pay for delivery. Use our chat feature to ask how much this will cost as pricing varies depending on weight and size of final packet. Due to repeated failures within the Spanish postal service, we regret we can no longer ship to Spain.

International customers from countries where orders are accepted will also need to use the chat feature to enquire about delivery costs. If your delivery address is outside of the EU, you will not need to pay VAT, however you may have to pay import duties and taxes levied once a shipment reaches your country. You must meet any additional charges for customs clearance. We recommend you contact your local customs office for further information.

As our trading currency is EUR, the free shipping amount will also be in EUR. Go Wild Ltd t/a adventure.ie will not engage in any debate regarding exchange rates and reserve the right to change the exchange rate and/or free shipping amount at any time without notice. We further reserve the right to cancel an order where free shipping is disputed. We may also increase the free shipping qualifying amount during sales.

We guarantee that your order will be shipped within 30 days within the EU. We cannot guarantee receipt within that time-frame due to inconsistencies with the quality of some postal services. If shipping cannot be achieved within 30 days you will be notified to arrange another time for delivery, or if you would prefer, to cancel your order. Shipping and handling charges where applicable, will appear during the check-out process before payment.

Dispatch times may vary according to availability and any guarantees or representations made as to shipping times are subject to delays with postal services, 3rd party couriers, carriers or force majeure for which we will not be responsible.

Go Wild Ltd t/a adventure.ie reserve the right to change our shipping policy at any time without notice.

CLICK & COLLECT - Important Update

As we no longer have a bricks & mortar store, the ‘Click & Collect’ facility is reserved for limited purposes:

  • Booking hikes or other activities through the store.adventure.ie site.
  • You've booked onto an event/activity and we have agreed, by prior arrangement, to bring your purchase with us to that event.
  • By prior agreement and arrangement at our offices for commercial clients, locally based adventure.ie community members.

All individuals (whether the purchaser or someone nominated by them) collecting an order must produce proof of purchase. Where the person making the order will not be the one to collect it, an alternative individual can be nominated in writing at the time of placing the order.

If, after using the ‘Click & Collect’ facility, you do not collect the product(s) within 30 days, we will contact you for further instructions. You may be liable for storage costs and any delivery costs where applicable. If, despite our reasonable efforts, we are unable to contact you to arrange delivery or collection we may end the contract and issue you a refund.

Adventure.ie will not be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of the order being placed. 'Loss' in this instance includes, but is not limited to, compensation for loss of profit, damage to goodwill and any damages, charges or other expenses.