COVID-19 Pandemic, You and Us: Updates
Do I have to wear a face-mask?
We ask that you put your face covering on before you come up the stairs to protect yourself and others you may meet in the stairwell.
The government announced that face coverings were to become mandatory in shops and other indoor spaces. Sincere thanks to all those customers who complied with these guidelines without fuss.
We recommend you research face-coverings. Not all are very effective.
If you have forgotten your mask, but need to buy something, why not use our Click & Collect feature and we'll have it ready for you.
How many customers are allowed in-store at a time?
In accordance with government guidelines, we are open on the basis of a restriction on the number of staff and customers per square metre so that current social distancing guidelines can be maintained. We are not currently restricting the number of people in-store at any one time.
This will of course be updated if anything changes. We will ensure that this is strictly observed for your safety and peace of mind, and ours.
Can I bring my kids inside?
Yes, but please keep them with you at all times.
What should I expect once I’m in store?
As well as lots of bargains, as you have come to expect, you will find hand sanitising stations on entry and key locations around the store, eg Footwear. Please sanitise your hands on entering and leaving the premises. You are also expected to wear a face covering in accordance with government guidelines/legislation.
Staff have been issued with face visors and reusable face coverings if you need assistance from the other side of the desk. They should also sanitise their hands before dealing with you. Don’t be afraid to remind them to do so if you haven’t observed it happening. Please also show them the same courtesies by using your face covering and by sanitising your hands once more.
Can I still book a time slot work?
We don't have our online timeslot system operational at the moment but if you would like some private time before we open to the public in the morning please get in touch.
To facilitate staff breaks, there may short periods when the shop is closed with a note on the door. We will endeavour to keep this as predictable as possible within our own staffing limitations.
Office hours and Activity provision operate outside these limitations. Check www.adventure.ie for further information regarding anything non shop related.
How COVID-19 affects your shopping experience online:
First off, you get to do your bit for small Irish employers - so there's the feel good factor there, instead of giving your money to global monster retailers, you're doing your bit to save the Irish economy!
Your online shopping experience is in fact enhanced. There are more items and great deals in our online store than ever before! And we are available on our site via the Tawk.to app, and also available on social media and email, so feel free to pick our brains or ask about stock you know we have but cannot find. We're here to make you feel like you are virtually in our shop! (see what I did there??)
For your peace of mind:
- Only one person is involved in the picking and packing of your order.
- Hand washing and/or hand sanitising takes place prior to picking and packing.
- The wrapped parcel is then left in a designated place for the assigned courier service to pick up for delivery or is brought to a Post Office.
When you receive your parcel, irrespective of how it was delivered, we recommend quarantining it in it's packaging before use for up to 3 days (24 hours for paper/card, 3 days for plastic, 48 hours for fabric) as appropriate.
Please see the HSE website for further, trusted information.
If you have any concerns or queries, we welcome your thoughts and input. We take our public health responsibilities very seriously as we work alongside health professionals in our volunteer work and in no way wish to undermine anyone's health and safety.