COVID-19 Pandemic, You and Us: Updates
Do I have to wear a face-mask?
We ask that you put your face covering on before you come up the stairs to protect yourself and others you may meet in the stairwell.
On 15th July, our Government announced that face coverings were to become mandatory in shops and other indoor spaces. Sincere thanks to all those customers who complied with these guidelines without fuss. Legislation took effect from 10th August.
We recommend you research face-coverings. Not all are very effective.
If you have forgotten your mask, but need to buy something, why not use our Click & Collect feature combined with our Video Doorbell for pick-up. You may have to wait until we can come down to you with it, but it's an option!
How many customers are allowed in store at a time?
In accordance with government guidelines, we are open on the basis of a restriction on the number of staff and customers per square metre so that current social distancing guidelines can be maintained. This currently equates to 6 people in the shop at any one time, including staff.
This will of course be updated if anything changes. We will ensure that this is strictly observed for your safety and peace of mind, and ours.
It is unusual during normal opening hours, but the main door may be closed when you get to the store. Instructions and Guidelines on entering will be on display here and are given below. We ask that for everyone’s continued health & safety, you engage with these instructions before opening the door.
Similarly upstairs, the inner door may be closed with a 'One out - One in' policy in operation. Please wait 2m from the inner door (at the banners) for access. The next waiting area 2m from here is the landing on the turn of the stairs.
It's unusual for us to have to operate the 'One out / One in' rule, and you generally don't have to wait more than a minute or two.
Can I bring my kids inside?
Unfortunately, because of the restriction on capacity, we ask that children do not accompany you in store if you can avoid it at all. We love children and want to encourage their future adventures, so we genuinely feel bad about this, but I'm sure you can understand that in a small shop, one family can mean we have reached capacity.
When the store is not busy, we can make an exception - on the understanding that they sanitise their hands, 13+ wear a face-covering and that there is no queue outside the shop. Anyone with a genuine difficulty around managing this, please contact us directly and we will do our best to help you organise a solution.
What should I expect once I’m in store?
As well as lots of bargains, as you have come to expect, you will find hand sanitising stations on entry and key locations around the store, eg Footwear. Please sanitise your hands on entering and leaving the premises. You are also expected to wear a face covering in accordance with government guidelines/legislation.
A large screen has been erected around the customer service desk, the check-out area has moved from the doorway to the dressing-room side of the desk to ensure social distancing is maintained in the doorway area.
Staff have been issued with face visors and reusable face coverings if you need assistance from the other side of the desk. They should also sanitise their hands before dealing with you. Don’t be afraid to remind them to do so if you haven’t observed it happening. Please also show them the same courtesies by using your face covering and by sanitising your hands once more.
A one-way system is in operation around the store, turning right when you first enter. Directional arrows on the floor will show you where to go. Reminders to maintain your social distance will also be positioned in strategic locations.
There should be no more than 6 people in the store while 2m social distancing is in place – including staff. We will enforce this for the health and safety of our valued customers and staff. This is so you can relax during your shopping time. Please adhere to these guidelines and the instructions of staff.
You said the Front Door might be closed. How do I get in?
The main entrance door may be closed when you get to the store. That doesn't always mean we are closed. On occasion, it may also be locked for a short period to facilitate staff eating their lunch uninterrupted. We are operating with fewer staff to help with costs and safety measures.
In this case, Instructions and Guidelines on entering are on display on the door if this is the case. We ask that for everyone’s continued health & safety that you read & heed these before opening the door. We will have to turn away customers who ignore these guidelines.
In general though, you will find the main door open as usual during opening times.
Please don your face-mask at the outer door as you may meet other customers descending the stairs.
Can I still book a time slot work?
We are not using Booxi anymore - it simply wasn't necessary and feedback from customers was that they were fed up with booking engines!
However, if you are in a vulnerable category and would like to book a time slot for private shopping, please phone us on +353 1 254 2754 and we will facilitate you.
Are your shop opening hours affected?
We had expected to be open from 10am to 6pm daily during the summer months, however, footfall in the area has been drastically reduced without international visitors and the concerns domestic visitors have about retail therapy these days.
As such, standard shop opening hours are 10am - 6pm Thursday to Sunday inclusive.
In certain instances we can open by appointment Monday to Wednesday. Please phone us on +353 1 254 2754 if you need to request such an appointment.
To facilitate staff breaks, there may short periods when the shop is closed with a note on the door. We will endeavour to keep this as predictable as possible within our own staffing limitations.
Office hours and Activity provision operate outside these limitations. Check www.adventure.ie for further information regarding anything non shop related.
I’m halfway to Glendalough, I need to buy something in your shop & don’t have time to queue, help!
Your best bet is to buy the item online and use click & collect to speed things up for you.
We cannot guarantee that you won't need to wait, but do contact us on the chat app if you need help.
Remember that we will be adhering to the guidelines regarding numbers permitted in the shop and taking our responsibilities seriously – in the interests of everyone’s health – so please don’t be offended if you do have to wait.
What else has changed?
Where possible, stock will be displayed in such a way that you can see it from all sides to limit the amount of unnecessary handling of stock. Please do not remove items from their packaging. If you need assistance - request help from a staff member.
Customer toilets and changing room facilities will not be accessible during this time due to social distancing difficulties.
Where staff are aware that something has been tried on in store over clothing (a jacket for example), it is then quarantined for 48 hours in accordance with findings from the Lancet medical journal regarding virus surviving on fabric.
Footwear can be tried on with the assistance of staff. Hand sanitisers will be available in the footwear area and must be used immediately prior to trying these on.
For clothing, please seek sizing advice from staff regarding which size is most likely to fit well. Every brand sizes things differently, a Medium in one brand may be a Large in another, our staff will know these differences and can advise accordingly. Our returns policy for clothing has been adapted and upgraded to reflect this lack of changing facilities and may be returned within 14 days if it does not fit you properly provided our returns policy is adhered to.
All returns are quarantined for the appropriate period currently recommended.
How COVID-19 affects your shopping experience online:
First off, you get to do your bit for small Irish employers - so there's the feel good factor there, instead of giving your money to global monster retailers, you're doing your bit to save the Irish economy!
Your online shopping experience is in fact enhanced. There are more items and great deals in our online store than ever before! And we are available on our site via the Tawk.to app, and also available on social media and email, so feel free to pick our brains or ask about stock you know we have but cannot find. We're here to make you feel like you are virtually in our shop! (see what I did there??)
For your peace of mind:
- Only one person is involved in the picking and packing of your order.
- Hand washing and/or hand sanitising takes place prior to picking and packing.
- The wrapped parcel is then left in a designated place for the assigned courier service to pick up for delivery or is brought to a Post Office.
When you receive your parcel, irrespective of how it was delivered, we recommend quarantining it in it's packaging before use for up to 3 days (24 hours for paper/card, 3 days for plastic, 48 hours for fabric) as appropriate.
Please see the HSE website for further, trusted information.
If you have any concerns or queries, we welcome your thoughts and input. We take our public health responsibilities very seriously as we work alongside health professionals in our volunteer work and in no way wish to undermine anyone's health and safety.