Shipping, Collection & Returns
SHIPPING & COLLECTION
During the COVID-19 Pandemic, restrictions have been placed on all non-essential business. This has meant that our bricks and mortar shop in Glendalough remains closed for the foreseeable future. Further restrictions announced Friday evening, 27th March and implemented from midnight the same evening, means that we can no longer operate our online store, even with adequate distancing and sanitising measures in place. This will be in place until at least the 12th April.
Please do not place any online orders during that time, as we cannot fulfill your order. We apologise for the inconvenience and thank you for considering purchasing from us.
Shipping is carried out by third party carriers. You agree that you are commissioning the carrier to deliver these goods to you. The onus is on you to insure the goods if you wish. We do not insure goods. It is also your responsibility to ensure someone is available at the delivery location to accept the goods.
As a value-added service, Go Wild Ltd t/a adventure.ie offers free standard shipping to customers in the Republic of Ireland who spend €50 (€75 during sales) or more in a single transaction. Shipping to remote places in Ireland may take longer, but should still be received within 7 working days.
Customers based in Northern Ireland, England, Wales and most of Scotland will receive free standard shipping when they spend approximately £50 (£75 during sales) or more in a single transaction. Customers based in remote areas such as the Scottish Islands and Highlands will receive free standard shipping when they spend approximately £65 (£90 during sales) or more in a single transaction. Shipping to remote places may take longer, but should be received within 14 working days.
Customers in the UK must select shipping appropriate to their region. Failure to do so may result in additional charges.
Customers based within the EU and most of the rest of Europe will receive free standard shipping when they spend €100 (€150 during sales) or more in a single transaction provided that it meets the packet requirements for An Post. The weight cannot exceed 2kg and/or combined dimensions of 90cm (LxWxH). To give you an idea - this is approximately the size of a box of most of our hiking boots. If you are outside these guidelines, we'll get in touch regarding shipping - in most cases, adapting the packaging will suffice.
International customers from countries where orders are accepted will receive free standard shipping when they spend €150 or more in a single transaction (€200 during sales). If your delivery address is outside of the EU, you will not need to pay VAT, however you may have to pay import duties and taxes levied once a shipment reaches your country. You must meet any additional charges for customs clearance. We recommend you contact your local customs office for further information.
As our trading currency is EUR, the free shipping amount will, in ordinary economic circumstances, be set on a monthly basis in accordance with the exchange rate on that day. Go Wild Ltd t/a adventure.ie will not engage in any debate regarding exchange rates and reserve the right to change the exchange rate and/or free shipping amount at any time without notice. It is also our policy to increase the free shipping qualifying amount during sales.
We guarantee that your order will be shipped and received within 30 days within the EU. If shipping cannot be achieved within 30 days you will be notified to arrange another time for delivery, or if you would prefer, to cancel your order. Shipping and handling charges where applicable, will appear during the check-out process before payment.
Dispatch times may vary according to availability and any guarantees or representations made as to shipping times are subject to any delays resulting from delays with postal services, 3rd party couriers, carriers or force majeure for which we will not be responsible.
Go Wild Ltd t/a adventure.ie reserve the right to change our shipping policy at any time without notice.
If using the ‘Click & Collect’ facility, all individuals (whether the purchaser or someone nominated by them) collecting an order must produce proof of purchase. Where the person making the order will not be the one to collect it, an alternative individual can be nominated in writing at the time of placing the order.
If, after using the ‘Click & Collect’ facility, you do not collect the product(s) within 30 days, we will contact you for further instructions. You may be liable for storage costs and any delivery costs where applicable. If, despite our reasonable efforts, we are unable to contact you to arrange delivery or collection we may end the contract and issue you a refund.
Adventure.ie will not be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of the order being placed. 'Loss' in this instance includes, but is not limited to, compensation for loss of profit, damage to goodwill and any damages, charges or other expenses.
Subject to the right of Consumers to return goods for refund under Sale of Goods and Supply of Services Act, 1980 and Distance Selling Regulations, Adventure.ie does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
We want all our customers to be happy, satisfied customers. So, if you have bought something and decide that it’s not exactly what you were looking for, don’t forget that you can exercise the right of withdrawal from your online contract with us within 14 days. This is generally known as the ‘cool down period’. You don’t need to give us a reason for withdrawal, however, any reason you do supply us will help us to improve upon the quality of goods and services we offer.
To keep things simple and straightforward for everyone, we need you to read the relevant sections and follow the instructions.
Please be aware, that we can only accept returned goods if they are returned in accordance with this policy.
Certain safety rated equipment is exempt from the right of withdrawal as outlined in Article 16(e) of the Consumer Rights Directive. See below for more details.
The cost and organisation of return shipping is borne by you. To avoid this cost, you are welcome to return the goods in store.
In cases where shipping was charged, this amount will be deducted from any credit or refund arising.
In all cases, the goods must be returned in perfect saleable condition & proof of purchase or they will be refused.
All products must be unused, unwashed, unworn and unaltered in any way.
Products must be returned in their original unmarked and undamaged packaging, with any, and all labels, tags etc. still attached.
You must return any free gifts or accessories which came with the product.
We ask that you unbox / try on products carefully and avoid cutting off swing tags, peeling off prices etc. until you are sure you will keep the item as doing so may invalidate your returns claim. For example, please refrain from examining the product when you are covered in mud and sweat, wearing make-up, fake tan, fragrances (including ‘eau de montagne’), eating a curry or have kids running riot around you with juice and lollipops.
We must be notified in writing within 14 days of purchase of your intention to return a product. Failure to do so will be deemed as your acceptance of the product. The goods themselves must be with us within 14 days of that notification for processing.
When returning goods in person to our store, please remember that you still need to notify us within the cool-down period, and have the goods with us for processing within 14 days of that notification. For your convenience, you may create a return through your dashboard in the ‘My Account’ area of our site store.adventure.ie.
Please note that processing may or may not take place immediately. This is entirely dependent upon the availability of staff to examine the item properly and to make an informed decision. If a product is deemed returnable, you will be issued with a refund in the same manner as payment received unless otherwise agreed. This process will take place within 14 days of receipt of the returned goods.
When returning goods by post/courier, it is recommended that you have proof of and insure your shipment as the risk in this instance is completely borne by you. We cannot be responsible for any damages or losses which occur between your premises and ours.
Exchanging Goods: If you are returning goods in store, exchanging can seem more straightforward, and this is what we would encourage you to do. There may be a wait depending upon the availability of staff as outlined above. The processing of an exchange involves issuing a credit and making a new sale. In an online context, this process may seem more cumbersome as the refund cannot be applied until the goods have been received and processed, and therefore cannot happen in one transaction. If you are concerned that an item may be sold in the interim, please contact us through one of our methods of communication and we will be happy to put it to one side for you.
Goods which cannot be returned (Article 16(e) CRD 2011): For the safety of all our customers, we are unable to accept returns (other than warranty) on any rated safety equipment, including, but not limited to helmets, climbing hardware, ropes, slings, harnesses and so on. Please be aware of this prior to purchase and seek the advice of our staff. If you are unsure whether your item falls into this category, please contact us.
Goods which were ordered to your specification and/or customised or personalised cannot be returned.
For hygiene reasons, unless faulty, underwear cannot be returned.
Any other goods which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.
Faulty Goods: We inspect goods prior to shipping. If a fault is pointed out to you, on our website, or via any method of communication, or if you are advised that the product you wish to buy is not the appropriate product for the use you intend it for and you then continue with the purchase, this will be deemed as acceptance of that product. In this instance, you will be offered the same courtesy and service as customers above. In other words, the goods will not be treated as faulty.
Consumers of faulty goods are entitled to a replacement, a repair or a refund. Whether you are entitled to a replacement, a repair or a refund depends on the goods, the timeframe and use of the goods in question.
Goods returned as faulty will be inspected and may be tested to ensure such fault exists. Faulty goods must be returned clean and dry with any packaging and proof of purchase.
It is important to bear in mind however that product warranties do not cover wear and tear. Please contact us at [email protected] for further information regarding individual faulty items. Where faulty goods are returned by post/courier, the cost of the least expensive method of standard shipping will be borne by us.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.
Nothing in our policy affects your statutory rights.
For full terms and conditions, click here.
We have undertaken a review of the impact the UK leaving the EU will have on our customers based in the UK.
From the moment the UK leave the EU, UK customers will no longer have the right to a 14 day cool down period. Any and all customs duties and charges – including those for returns - will be borne by the customer. The free shipping threshold is likely to increase or be removed altogether to overcome additional costs. This policy is open to review and amendment at any time.